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Happy learning ! ^^
影片文稿：
- Hello, is this the line to send packages?
你好，這是寄包裹的隊伍嗎？ - Yes, it is! Please wait a moment.
是的！請稍等一下。 - How long is the wait today?
今天大概要等多久？ - Shouldn’t be too long, maybe 10 minutes.
不會太久，可能十分鐘左右。 - Great, I’ll just wait here then.
太好了，那我就在這裡等。 - Perfect. We’ll call you when it’s your turn.
完美。我們會叫到你。 - It’s not too crowded today. Lucky me!
今天人不多，真幸運！ - Yes, you picked a good time.
是啊，你挑了個好時間。 - Does the line move quickly here?
這裡排隊速度快嗎？ - It usually does, especially in the morning.
通常很快，尤其是早上。 - What’s the busiest time of day?
一天中什麼時候最忙？ - Around noon, when everyone’s on break.
大約中午，大家休息的時候。 - Do you get a lot of customers before holidays?
節日前人多嗎？ - Oh yes, it’s always packed then.
哦，是的，那時總是擠滿人。 - I guess today is my lucky day.
看來今天真的是我的幸運日。 - Seems like it!
看起來是這樣！ - How long have you worked here?
你在這裡工作多久了？ - About five years now.
到現在大概五年了。 - Wow, you must know everything about packages!
哇，你一定很了解包裹的事！ - Haha, almost!
哈哈，差不多啦！ - Hi, can you explain how to send a package?
嗨，你可以解釋一下怎麼寄包裹嗎？ - Sure! I’d be happy to help.
當然！我很樂意幫忙。 - Do I need to fill out any forms?
我需要填什麼表格嗎？ - Yes, you’ll need this form for international shipping.
是的，寄國際包裹需要填這張表。 - Where do I write the address?
我該在哪裡寫地址？ - Write it here in the “To” section.
把它寫在這裡的「寄往」欄位。 - Should I put my address too?
我也要寫上我的地址嗎？ - Yes, in the “From” section.
是的，在「寄件人」欄位。 - Do you provide packaging here?
你們提供包裝嗎？ - Yes, we have boxes and envelopes.
是的，我們有箱子和信封。 - How much does a box cost?
箱子要多少錢？ - It depends on the size.
這取決於尺寸。 - Can I use my own box?
我可以用自己的箱子嗎？ - Yes, as long as it’s sturdy.
可以，只要夠結實。 - Is there a weight limit?
有重量限制嗎？ - Yes, the maximum is 20 kilograms.
有，最多20公斤。 - What if my package is too heavy?
如果包裹太重怎麼辦？ - You’ll need to divide it into smaller packages.
你需要把它拆成小包裹。 - Can I pay by card?
我可以刷卡嗎？ - Of course! We accept cards and cash.
當然！我們接受卡和現金。 - How much does it cost to send a package to New Zealand?
寄包裹到紐西蘭要多少錢？ - It depends on the weight and size.
這取決於重量和尺寸。 - Can you give me a rough estimate?
你可以給我大致的估價嗎？ - Sure! A small package starts at 25 dollars.
當然！小包裹起價是25美元。 - What if it’s a medium-sized box?
如果是中等大小的箱子呢？ - That would be around 50 dollars.
那大約是50美元。 - Are there extra fees for fragile items?
易碎物品有額外費用嗎？ - Yes, there’s an additional fee for special handling.
是的，特殊處理要額外收費。 - How long does it take to arrive by standard shipping?
標準運輸要多久才能到？ - About two weeks.
大約兩週。 - What’s the fastest delivery option?
最快的寄送方式是什麼？ - Express mail, which takes 3 to 5 days.
快遞，大約三到五天。 - Do you have a cheaper option?
有比較便宜的選擇嗎？ - Yes, sea mail is more affordable, but slower.
有，海運比較便宜，但較慢。 - Can I send liquids to New Zealand?
我可以寄液體到紐西蘭嗎？ - No, liquids are restricted for international shipping.
不行，國際運輸禁止液體。 - What happens if my package gets lost?
如果我的包裹遺失了怎麼辦？ - We offer tracking services for an extra fee.
我們有額外收費的追蹤服務。 - I’ll think about the options. Thanks for the information!
我會考慮一下選項。謝謝你的資訊！ - You’re welcome! Take your time.
不客氣！慢慢來。 - What mailing options do you have?
你們有哪些郵寄方式？ - We offer standard, express, and sea mail.
我們有標準郵寄、快遞和海運。 - What’s the difference between them?
它們之間有什麼區別？ - Standard is average speed, express is faster, and sea mail is the cheapest but slowest.
標準運輸速度一般，快遞較快，海運最便宜但最慢。 - How long does standard mail take?
標準郵寄要多久？ - About 10 to 14 days.
大約10到14天。 - And express mail?
那快遞呢？ - 3 to 5 days.
三到五天。 - What about sea mail?
那海運呢？ - It can take up to a month.
海運可能需要一個月。 - Which option is the most popular?
哪種方式最受歡迎？ - Express mail, especially for urgent packages.
快遞，特別是緊急包裹。 - Do people use sea mail often?
人們常用海運嗎？ - Not really, unless it’s for large, heavy items.
不太常，除非是大型或重物品。 - Is there insurance for all options?
所有方式都有保險嗎？ - Yes, you can add insurance for any type of mail.
是的，你可以為任何郵寄方式加保。 - Can I change my choice later?
我可以之後再改選擇嗎？ - Yes, but only before the package is shipped.
可以，但要在包裹寄出前。 - Thanks for explaining!
謝謝你的解釋！ - My pleasure!
不客氣！ - Is there a weight limit for packages?
包裹有重量限制嗎？ - Yes, the maximum is 20 kilograms.
有，最多20公斤。 - What happens if my package is too heavy?
如果包裹太重怎麼辦？ - You’ll need to split it into two.
你需要把它拆成兩個。 - Do I need special packaging?
我需要特殊包裝嗎？ - Yes, for fragile items, we recommend bubble wrap.
是的，易碎物品建議用氣泡墊包裝。 - Can I use my own box?
我可以用自己的箱子嗎？ - Yes, as long as it’s sturdy.
可以，只要夠結實。 - What’s the size limit?
尺寸有限制嗎？ - It shouldn’t be larger than 1 meter on any side.
不能有任何一邊超過1米。 - Do you provide tape or labels?
你們提供膠帶或標籤嗎？ - Yes, we have them at the counter.
是的，我們櫃檯有提供。 - Should I seal the package myself?
包裹需要我自己封嗎？ - We can help you with that if needed.
如果需要，我們可以幫忙。 - Do you have any packaging guidelines?
你們有包裝指南嗎？ - Yes, fragile items should be packed securely.
有，易碎物品要牢固包裝。 - What if the box is damaged during shipping?
如果箱子在運送中受損怎麼辦？ - You can purchase insurance for protection.
你可以購買保險來保障。 - Thank you for the advice!
謝謝你的建議！ - You’re welcome!
不客氣！ - Do you offer tracking services?
你們有追蹤包裹的服務嗎？ - Yes, we do!
有的！ - Is it available for all packages?
所有包裹都可以追蹤嗎？ - Yes, but it depends on the destination.
可以，但要看寄送地點。 - How much does it cost to add tracking?
加追蹤服務要多少錢？ - It’s an extra 10 dollars.
需要額外10美元。 - Can I track the package in real-time?
我可以即時追蹤包裹嗎？ - Yes, you can check updates online.
可以，你可以在線查看更新。 - Will I get notifications about the status?
我會收到狀態通知嗎？ - Yes, if you provide an email or phone number.
會的，只要你提供電子郵件或電話號碼。 - Does the tracking service cover international shipping?
追蹤服務涵蓋國際運輸嗎？ - Yes, but some countries have limited tracking.
有，但有些國家追蹤有限。 - How often is the tracking information updated?
追蹤資訊多久更新一次？ - Usually every 24 hours.
通常每24小時更新一次。 - Can I track multiple packages at the same time?
我可以同時追蹤多個包裹嗎？ - Yes, just use the tracking numbers.
可以，只要使用追蹤號碼。 - Is the tracking service reliable?
追蹤服務可靠嗎？ - Yes, we rarely have issues with it.
可靠，我們很少出問題。 - Thank you for the detailed explanation!
謝謝你的詳細解釋！ - You’re welcome!
不客氣！ - How long will it take for my package to arrive?
我的包裹大概要多久才能到？ - It depends on the shipping method you choose.
這取決於你選擇的運送方式。 - How fast is express shipping?
快遞要多久？ - It usually takes 3 to 5 days.
通常需要三到五天。 - And standard shipping?
那標準運輸呢？ - About 10 to 14 days.
大約需要10到14天。 - How about sea mail?
海運需要多久？ - Sea mail can take up to a month.
海運可能需要一個月。 - I’m not in a hurry.
我不急。 - Then sea mail might be a good option.
那海運可能是個不錯的選擇。 - How much does sea mail cost?
海運要多少錢？ - It’s only 20 dollars.
只要20美元。 - That’s very affordable!
這很划算！ - Yes, it’s the most economical option.
是的，這是最經濟的選擇。 - Does it include tracking?
有附追蹤服務嗎？ - Yes, but updates might be slower.
有，但更新可能會比較慢。 - That’s fine. I’ll go with sea mail.
沒問題，那我選海運。 - Great! Let me finalize the details for you.
太好了！我來幫你確認細節。 - Thank you so much for your help!
非常感謝你的幫忙！ - You’re welcome! Have a nice day!
不客氣！祝你有美好的一天！ - Can you help me pack this package?
你可以幫我打包這個包裹嗎？ - Sure! Let’s get everything organized.
當然！我們來把一切整理好。 - Do I need to provide any materials?
我需要提供什麼材料嗎？ - No, we have everything here.
不用，我們這裡有一切。 - How should I pack fragile items?
易碎物品要怎麼包裝？ - We’ll use bubble wrap for extra protection.
我們會用氣泡墊額外保護。 - Do you think this box is sturdy enough?
你覺得這個箱子夠結實嗎？ - Yes, it looks good to me.
是的，看起來很不錯。 - Should I seal it now?
我現在要封箱嗎？ - Yes, let me get some tape for you.
是的，我幫你拿膠帶。 - Do I need to label the contents?
我需要標示內容物嗎？ - Yes, it’s required for international shipping.
是的，國際運輸需要。 - Can you help me with the label?
你可以幫我寫標籤嗎？ - Of course! I’ll fill it out for you.
當然！我來幫你填。 - Is the box ready to be shipped now?
現在箱子準備好寄出了嗎？ - Almost! Let’s double-check everything.
差不多了！我們再仔細檢查一次。 - Do I need to add anything else?
我還需要加什麼嗎？ - No, everything looks perfect.
不用，一切看起來都很好。 - Thank you so much for your help!
非常感謝你的幫忙！ - You’re welcome! Glad to assist.
不客氣！很高興幫上忙。 - Is this where I write the recipient’s name?
我在這裡寫收件人的名字嗎？ - Yes, right here on the top.
是的，寫在上方這裡。 - Do I need to include their full address?
我需要寫完整地址嗎？ - Yes, including the postal code.
是的，要包含郵遞區號。 - Should I write it in capital letters?
我應該用大寫字母寫嗎？ - Yes, that’s recommended.
是的，建議這樣做。 - What if I misspell something?
如果我拼錯了怎麼辦？ - No worries, we can correct it before shipping.
別擔心，我們可以在寄出前修改。 - Do I need to add a contact number?
我需要加上聯絡電話嗎？ - Yes, it’s helpful for delivery.
是的，對送貨有幫助。 - Where do I put the sender’s address?
寄件人的地址放哪裡？ - Right here on the bottom left.
放在左下方這裡。 - Should I double-check everything?
我需要再檢查一次嗎？ - Yes, it’s always a good idea.
是的，這總是個好主意。 - What if the recipient moves before it arrives?
如果收件人搬家了怎麼辦？ - We recommend adding a return address.
我們建議加上回郵地址。 - Can you review the details with me?
你可以跟我一起檢查嗎？ - Of course! Let’s go over it together.
當然！我們一起確認一下。 - Thank you so much for your help!
非常感謝你的幫忙！ - You’re welcome! Have a nice day!
不客氣！祝你有美好的一天！ - How much do I need to pay?
我需要付多少錢？ - The total is 20 dollars.
總共是20美元。 - Can I pay by card?
我可以用卡付款嗎？ - Yes, we accept cards and cash.
可以，我們接受卡和現金。 - Do I need to sign anything?
我需要簽名嗎？ - Yes, please sign here.
是的，請在這裡簽名。 - Can I get a receipt?
我可以拿收據嗎？ - Of course! Here you go.
當然！給你。 - Is there anything else I need to do?
還有什麼需要我做的嗎？ - No, everything is all set.
不用，一切都準備好了。 - Will I receive any delivery updates?
我會收到寄送進度的通知嗎？ - Yes, you’ll get notifications via email.
會的，你會收到電子郵件通知。 - How long does it take to process the payment?
付款需要多久處理？ - It’s instant!
馬上就能處理！ - That’s great! Thank you.
太好了！謝謝你。 - You’re welcome!
不客氣！ - Have a good day!
祝你有美好的一天！ - You too! Take care.
你也是！保重。 - I’ll definitely use this service again.
我一定會再使用你們的服務。 - We look forward to serving you!
我們期待再次為您服務！