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Happy learning ! ^^
影片文稿：
- Good afternoon! I have a reservation.
下午好！我有訂房。 - Welcome! May I have your name, please?
歡迎！請問您的名字是？ - My name is Emily Lee.
我的名字是Emily Lee。 - Nice to meet you, Ms. Lee.
很高興見到您，李小姐。 - Can you help me with my reservation?
可以幫我查一下我的訂房嗎？ - Of course! Let me check that for you.
當然可以！我來幫您查一下。 - Is everything ready?
一切都準備好了嗎？ - Yes, everything is in order.
是的，一切都準備就緒。 - I hope the room has a good view!
我希望房間有好風景！ - Yes, you’ll love it.
是的，您會很喜歡的。 - How long is the check-in process?
辦理入住手續需要多久？ - Just a couple of minutes.
只要幾分鐘而已。 - Can I get some help with my bags?
我能請人幫忙拿行李嗎？ - Absolutely! Our bellboy will assist you.
當然可以！我們的服務生會幫您。 - Where’s the elevator?
電梯在哪裡？ - It’s right around the corner.
就在轉角處。 - Do you need any other information?
需要其他信息嗎？ - Not for now. Thank you.
目前不用，謝謝。 - What time is check-out tomorrow?
明天退房是幾點？ - Check-out is at noon.
退房時間是中午。 - Could you confirm my reservation, please?
可以幫我確認一下訂房嗎？ - Sure! Your reservation is for two nights.
當然！您的訂房是兩晚。 - Is it under my name, Emily Lee?
訂房是以我的名字，Emily Lee嗎？ - Yes, it’s under Emily Lee.
是的，以Emily Lee的名義。 - Can I see the booking details?
我可以看一下訂房詳情嗎？ - Of course. Here is your confirmation.
當然。這是您的確認信息。 - Does it include breakfast?
有包含早餐嗎？ - Yes, breakfast is included.
是的，有包含早餐。 - Is it a non-smoking room?
是禁菸房嗎？ - Yes, it’s a non-smoking room.
是的，是禁菸房。 - What’s the room number?
房號是多少呢？ - You’ll get the room number at check-in.
您會在辦理入住時拿到房號。 - Can I get a higher floor?
可以給我高一點的樓層嗎？ - Let me see if we have availability.
我幫您看看是否有空房。 - Do I need to pay now?
我現在需要付費嗎？ - No, you’ll pay at check-out.
不，您在退房時支付即可。 - Is my payment method on file?
我的付款方式已登記在系統裡嗎？ - Yes, we have it on file.
是的，已經記錄在系統內。 - Is my room ready now?
我的房間現在準備好了嗎？ - Let me check… Yes, it’s ready for you.
我查一下… 是的，已經準備好了。 - What type of room do I have?
我訂的是什麼房型？ - You have a deluxe queen room.
您訂的是豪華大床房。 - Does the room have a balcony?
房間有陽台嗎？ - Yes, it has a private balcony.
有的，還有私人陽台。 - Is there a bathtub in the bathroom?
浴室有浴缸嗎？ - Yes, there’s both a bathtub and a shower.
有的，既有浴缸也有淋浴間。 - Does the room have a mini-fridge?
房間有小冰箱嗎？ - Yes, it’s stocked with snacks and drinks.
有的，裡面有點心和飲料。 - Is the bed a queen or king size?
床是大床還是超大床？ - It’s a queen-size bed.
是大床。 - Are there complimentary toiletries?
有免費盥洗用品嗎？ - Yes, we provide shampoo and body wash.
有的，我們提供洗髮精和沐浴乳。 - Is the room soundproof?
房間有隔音嗎？ - Yes, it’s designed for a quiet stay.
是的，房間設計很安靜。 - Can I get extra pillows?
我可以多拿幾個枕頭嗎？ - Certainly! We’ll send them right away.
當然可以！我們馬上送過去。 - Is there a desk for working?
有辦公桌嗎？ - Yes, there’s a desk with a lamp.
有的，還附有檯燈。 - Does the room have a view of the city?
房間能看到城市景觀嗎？ - Yes, you can see the skyline from here.
是的，您可以看到天際線。 - Is it possible to check in early?
我可以提前入住嗎？ - Let me see… Yes, your room is ready now.
我來看看… 是的，您的房間已準備好了。 - Do I need to pay an extra fee?
需要額外付費嗎？ - No, we won’t charge you for an early check-in.
不，我們不收取提前入住的費用。 - What time is the standard check-in?
標準入住時間是幾點？ - It’s usually from 3 PM.
通常是下午3點開始。 - Will my early check-in affect my stay?
提前入住會影響住宿時間嗎？ - No, your stay will remain the same.
不，您的住宿時間不會改變。 - Can I access all the facilities now?
我現在可以使用所有設施嗎？ - Yes, everything is available.
是的，所有設施都可使用。 - Will someone help me with my luggage?
會有人幫我搬行李嗎？ - Of course, our staff will assist you.
當然，我們的工作人員會幫您。 - Can I check in without my ID right now?
現在可以不用出示身分證就入住嗎？ - I’m afraid we’ll need to see your ID first.
恐怕我們需要先檢查您的身分證。 - Can I leave my bags at the front desk?
我可以把行李寄放在前台嗎？ - Absolutely! We’ll keep them safe for you.
當然可以！我們會為您保管。 - Can I get a quick room tour?
我可以快速參觀一下房間嗎？ - Yes, we can show you around.
可以，我們會帶您看看。 - Will there be someone to guide me?
會有人帶我嗎？ - Yes, our concierge will guide you upstairs.
會的，我們的禮賓會帶您上樓。 - What time is breakfast served?
早餐幾點供應？ - Breakfast is served from 7 AM to 10 AM.
早餐供應時間為早上7點到10點。 - Is breakfast included in my stay?
早餐包含在住宿中嗎？ - Yes, it’s complimentary for all guests.
是的，早餐是免費的。 - Do you offer room service for breakfast?
早餐有客房服務嗎？ - Yes, there’s an extra charge for that.
有的，但會加收費用。 - Where is the breakfast buffet located?
早餐自助餐在哪裡？ - It’s on the first floor near the lobby.
在一樓大廳附近。 - Can I reserve a table at the restaurant?
我可以預訂餐廳的桌位嗎？ - Yes, I can book it for you now.
可以，我現在可以幫您預訂。 - Do you have vegetarian options?
有素食選擇嗎？ - Yes, we offer vegetarian and vegan dishes.
有的，我們提供素食和全素料理。 - Are there gluten-free options?
有無麩質選擇嗎？ - Yes, we have several gluten-free items.
有的，我們有幾種無麩質選擇。 - Can I have breakfast delivered to my room?
可以把早餐送到房間嗎？ - Absolutely! Just call room service to order.
當然可以！只要打電話給客房服務即可。 - Do you serve international dishes?
早餐有國際料理嗎？ - Yes, we have a mix of local and global cuisine.
有的，我們提供本地和國際料理的組合。 - Are there any restaurants nearby?
附近有餐廳嗎？ - Yes, there are several within walking distance.
有的，有幾家就在步行範圍內。 - Does the room have Wi-Fi?
房間有Wi-Fi嗎？ - Yes, we provide free Wi-Fi for guests.
是的，我們為住客提供免費Wi-Fi。 - How do I connect to the Wi-Fi?
我該如何連接Wi-Fi？ - Just select our hotel network and log in.
只要選擇我們的飯店網路並登入即可。 - Do I need a password for the Wi-Fi?
連接Wi-Fi需要密碼嗎？ - Yes, the password is in your welcome pack.
是的，密碼在您的歡迎包裡。 - Is the Wi-Fi signal strong in the room?
房間的Wi-Fi訊號強嗎？ - Yes, the signal is excellent throughout.
是的，訊號覆蓋非常好。 - Is there a limit on data usage?
有流量限制嗎？ - No, it’s unlimited for all guests.
沒有，對所有住客都不限流量。 - What if I have trouble connecting?
如果連不上怎麼辦？ - Just call the front desk for assistance.
請致電前台，我們會幫您。 - Is there a business center with internet?
有提供有網路的商務中心嗎？ - Yes, it’s available 24/7 on the second floor.
有的，二樓全天候開放。 - Do you provide an Ethernet cable?
有提供網路線嗎？ - Yes, just ask the front desk if you need one.
有的，需要的話請向前台索取。 - Is there a charge for faster internet?
加速網路需要付費嗎？ - No, the standard speed is already fast.
不，標準速度已經很快了。 - Can I stream videos with the Wi-Fi?
Wi-Fi能用來看影片嗎？ - Yes, you can stream without any issues.
可以的，沒有任何問題。 - Could you help me with my luggage, please?
可以幫我運行李到房間嗎？ - Absolutely! Our bellboy will assist you.
當然可以！我們的服務生會幫您。 - Will my bags be safe with the bellboy?
我的行李交給服務生安全嗎？ - Yes, they’ll be safely delivered.
是的，會安全送達。 - How long will it take to deliver my luggage?
行李多久會送到？ - It will take just a few minutes.
只要幾分鐘。 - Where should I leave my luggage?
我的行李應該放在哪裡？ - Just leave it here; we’ll take care of it.
就放在這裡，我們會幫您處理。 - Should I tip the bellboy?
我需要給服務生小費嗎？ - It’s up to you, but tips are appreciated.
隨您決定，但我們感謝您的小費。 - Can I carry my own bags?
我可以自己拿行李嗎？ - Of course! Let us know if you need help.
當然可以！需要幫忙隨時告訴我們。 - Where will the bellboy leave the luggage?
服務生會把行李放在哪裡？ - It will be placed inside your room.
會放在您的房間內。 - Do I need to be in the room for delivery?
我需要在房間裡等候行李嗎？ - No, we can leave it inside for you.
不，我們可以直接幫您放進房間。 - Can I track the luggage delivery?
可以追蹤行李的運送嗎？ - We’ll notify you as soon as it’s delivered.
我們會在送達後立刻通知您。 - What if the bellboy misses me?
如果服務生找不到我怎麼辦？ - Don’t worry, we’ll keep your bags secure.
別擔心，我們會幫您保管行李。 - What are the gym hours?
健身房的開放時間是什麼時候？ - The gym is open from 6 AM to 10 PM.
健身房從早上6點到晚上10點開放。 - Is the swimming pool open now?
現在泳池開放嗎？ - Yes, it’s open from 8 AM to 8 PM.
是的，泳池從早上8點開放到晚上8點。 - Do I need to book a time slot for the gym?
使用健身房需要預約嗎？ - No, it’s open access for all guests.
不需要，所有住客都可以自由使用。 - Do you provide towels at the gym?
健身房有提供毛巾嗎？ - Yes, fresh towels are available there.
有的，健身房有提供乾淨的毛巾。 - Are there any fitness classes available?
有提供健身課程嗎？ - Yes, we offer yoga and pilates classes.
有的，我們有瑜伽和皮拉提斯課程。 - Does the pool have a lifeguard on duty?
泳池有救生員嗎？ - Yes, a lifeguard is on duty during all hours.
有的，開放期間都有救生員值班。 - Are kids allowed in the pool?
小孩可以使用泳池嗎？ - Yes, but only with adult supervision.
可以，但需有成人陪同。 - Is there a dress code for the gym?
健身房有服裝規定嗎？ - Yes, please wear proper athletic attire.
有的，請穿著合適的運動服裝。 - Can I bring guests to the pool?
我可以帶客人去泳池嗎？ - Yes, but they need to be registered first.
可以，但需先註冊登記。 - Is the gym crowded during the evening?
晚上健身房會很擁擠嗎？ - It tends to get busy around 6 PM.
傍晚6點左右會比較多人。 - May I have my room key, please?
我可以拿到房卡嗎？ - Of course! Here is your room key.
當然！這是您的房卡。 - What’s my room number again?
我的房間號碼是多少？ - It’s room 305, on the third floor.
是305號房，在三樓。 - How do I use the room key?
我該如何使用房卡？ - Just tap it on the sensor at your door.
只要在門上的感應器輕輕一刷即可。 - Can I request an extra room key?
我可以再拿一張房卡嗎？ - Certainly! Here’s an additional one.
當然！這是您的額外房卡。 - Does the room key work for the elevator?
房卡可以用來搭電梯嗎？ - Yes, just tap it in the elevator as well.
可以的，在電梯上也刷一下即可。 - Does my key have access to other areas?
我的房卡可以進入其他區域嗎？ - Yes, it works for the gym and pool too.
是的，也能用於健身房和泳池。 - How do I unlock the door with this key?
如何用這張卡開門？ - Just tap and wait for the green light.
輕刷一下，等到綠燈亮起即可。 - My room key isn’t working. What should I do?
我的房卡無法使用。我該怎麼辦？ - I’ll reprogram it for you. Please wait.
我幫您重新設定，請稍等一下。 - Is there a map of the hotel?
有飯店的地圖嗎？ - Yes, you’ll find one in your welcome pack.
有的，您可以在歡迎包裡找到。 - Can I get some help with the air conditioner?
可以幫我調一下空調嗎？ - Certainly! I’ll send someone to assist you.
當然！我會派人幫您。 - Hi, this is Emily from room 305.
你好，我是305號房的Emily。 - Hello, Ms. Lee! How can I assist you?
你好，李小姐！我能為您做什麼？ - Can I have an extra pillow, please?
可以幫我送一個額外的枕頭嗎？ - Certainly! We’ll send it right away.
當然可以！我們馬上送過去。 - Can I get some additional towels?
我可以多要幾條毛巾嗎？ - Absolutely! They’ll be there shortly.
當然！毛巾很快就會送達。 - Is it possible to get a late check-out?
可以延遲退房嗎？ - Let me check… Yes, we can arrange that.
我來查一下…可以為您安排。 - Do you offer laundry service?
有提供洗衣服務嗎？ - Yes, we have same-day service available.
有的，我們有當天回件服務。 - Can I order room service now?
我現在可以叫客房服務嗎？ - Certainly! What would you like to order?
當然可以！請問您想點什麼？ - Can I get a wake-up call at 6 AM?
可以安排早上6點的喚醒服務嗎？ - Of course! We’ll call you at 6 sharp.
當然！我們會準時在6點叫醒您。 - Can I borrow an umbrella?
我可以借一把傘嗎？ - Yes, you can borrow one from the lobby.
可以，您可以在大廳借一把。 - Is there an adapter I can borrow?
有可以借的插座轉接器嗎？ - Yes, we’ll send one to your room.
有的，我們會送到您的房間。 - Can I get assistance with my luggage now?
可以幫我搬行李嗎？ - Yes, our bellboy will be right there.
可以的，我們的服務生馬上到。