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Happy learning ! ^^
影片文稿：
- Hi, is this the front desk?
哈囉，這是前台嗎？ - Yes, this is the front desk. How can I assist you?
是的，這裡是前台，我能怎麼幫助您？ - I’m currently staying at the hotel.
我目前正在入住飯店。 - Great! May I have your room number, please?
太好了！可以請您提供房間號嗎？ - My room number is 305.
我的房間號是305。 - Thank you, Mr. Smith. How can I help you today?
謝謝您，史密斯先生。今天需要什麼幫助呢？ - I just wanted to confirm this is the correct number to call for assistance.
我只是想確認這是尋求幫助的正確電話號碼。 - Yes, this is the right number for any assistance.
是的，這是您需要任何協助時的正確電話號碼。 - That’s good to know, thank you!
了解了，謝謝你！ - You’re welcome. Let me know if you need anything.
不客氣，如果需要任何幫助請告訴我。 - What time is the front desk open until?
前台服務到幾點？ - We are available 24/7 for your convenience.
我們全天候24小時提供服務，為您的便利。 - That’s perfect, thank you so much!
太好了，謝謝你！ - You’re welcome. Anything else I can do for you?
不客氣，還有什麼我可以幫忙的嗎？ - No, that’s all for now. Thanks again!
暫時就這樣了，再次感謝！ - My pleasure. Have a great day!
樂意為您效勞，祝您有美好的一天！ - I’ll call back if I have more questions.
如果有更多問題我會再打電話。 - Of course! Feel free to call anytime.
當然，隨時都可以打電話給我們。 - Thank you, have a wonderful day!
謝謝你，祝你有美好的一天！ - You too!
你也是！ - By the way, can I request an extra towel?
順便問一下，我可以請求多一條浴巾嗎？ - Certainly! How many would you like?
當然可以！您需要幾條呢？ - Just one extra towel will be fine.
只需要一條額外的浴巾就可以了。 - Sure, we’ll send it to your room shortly.
好的，我們很快會送到您的房間。 - Can I also get some extra toiletries?
我可以再要一些額外的洗浴用品嗎？ - Of course! What specific items do you need?
當然可以！您需要哪些具體用品呢？ - I’ll need some shampoo and soap.
我需要一些洗髮精和肥皂。 - No problem, I’ll have them sent up.
沒問題，我會讓人送過去。 - Do you provide toothbrushes?
你們有提供牙刷嗎？ - Yes, we can include one for you.
有的，我們可以為您提供一把牙刷。 - How soon can it be delivered?
多久可以送到？ - It should arrive within 10 minutes.
應該10分鐘內送達。 - Can I request more towels later if needed?
如果需要，我之後還能再要浴巾嗎？ - Absolutely, just call us anytime.
當然，隨時可以打電話給我們。 - Do I need to pay extra for these items?
我需要為這些物品支付額外費用嗎？ - No, they’re complimentary for our guests.
不需要，這些是我們為住客提供的免費服務。 - Thank you for being so helpful!
謝謝你這麼幫忙！ - You’re very welcome!
不客氣！ - Can I ask for extra pillows as well?
我也可以請求多一個枕頭嗎？ - Certainly! How many do you need?
當然可以！您需要幾個？ - Two extra pillows would be great.
兩個額外的枕頭就很好了。 - Got it! We’ll send them to your room soon.
知道了！我們很快會送到您的房間。 - Thanks again for your help!
再次感謝你的幫助！ - My pleasure! Enjoy your stay!
樂意為您效勞！祝您住宿愉快！ - Hi, I’d like to request a later cleaning time.
嗨，我想請求晚一點的清潔時間。 - Certainly! What time works best for you?
當然可以！什麼時間對您最方便？ - Can the cleaning be done after 3 PM?
清潔可以安排在下午3點之後嗎？ - Yes, we can schedule it for after 3 PM.
可以，我們可以安排在下午3點之後。 - Will it take long to clean the room?
打掃房間會花很長時間嗎？ - It usually takes about 20 to 30 minutes.
通常需要20到30分鐘。 - Can I leave the room during cleaning?
清潔時我可以離開房間嗎？ - Yes, you’re welcome to step out if needed.
可以的，您可以離開房間，如果需要的話。 - Will they change the bed linens?
他們會更換床單嗎？ - Yes, fresh linens will be provided.
會的，我們會提供乾淨的床單。 - Do I need to remove my belongings?
我需要移動我的物品嗎？ - No, they’ll work around your things.
不需要，他們會避開您的物品清潔。 - Can I request a specific cleaning product?
我可以要求特定的清潔用品嗎？ - Yes, let us know your preferences.
可以的，請告訴我們您的偏好。 - Can I get an extra trash bag too?
我也可以要一個額外的垃圾袋嗎？ - Sure, we’ll leave one in your room.
當然可以，我們會放一個在您的房間裡。 - What time will the cleaners arrive?
清潔人員什麼時候會到？ - They’ll come at 3:15 PM sharp.
他們會在下午3點15分準時到達。 - Thank you for arranging this!
謝謝你安排這個！ - My pleasure! Let us know if you need anything else.
樂意為您服務！如果還有需要，請告訴我們。 - Hi, can I adjust the temperature in my room?
嗨，我可以調整房間的溫度嗎？ - Of course! The thermostat is on the wall near the desk.
當然可以！恆溫器在桌子旁邊的牆上。 - How do I use the thermostat?
我該怎麼使用恆溫器？ - Just press the up or down arrows to adjust the temperature.
只需按上下箭頭來調整溫度即可。 - Can I make the room warmer?
我可以讓房間變暖和一些嗎？ - Yes, increase the temperature to your comfort level.
當然，您可以將溫度調到舒適的水平。 - Is there a fan mode on the system?
系統有風扇模式嗎？ - Yes, you can switch to fan mode on the thermostat.
有的，您可以在恆溫器上切換到風扇模式。 - The room feels a bit cold. Can you adjust it remotely?
房間感覺有點冷，你們可以遠端調整嗎？ - Sure, I’ll increase the temperature from here.
當然，我會在這邊幫您提高溫度。 - What’s the ideal temperature setting?
理想的溫度設定是多少？ - Most guests find 72°F comfortable.
大多數客人覺得72華氏度很舒適。 - Can I turn off the air conditioning?
我可以關掉空調嗎？ - Yes, you can turn it off using the thermostat.
可以，您可以用恆溫器關掉空調。 - Is there a heating option as well?
系統有加熱選項嗎？ - Yes, the system switches to heating automatically when needed.
有的，系統會在需要時自動切換到加熱模式。 - Thank you for explaining how it works!
謝謝你解釋如何操作！ - You’re very welcome. Let us know if it’s still too cold or hot.
不客氣，如果還是太冷或太熱，請告訴我們。 - I’ll give it a try. Thanks again!
我會試試看的，再次感謝！ - My pleasure! Enjoy your stay!
樂意為您效勞！祝您住宿愉快！ - Hi, do you have an iron available?
嗨，你們有熨斗可以提供嗎？ - Yes, we can send one to your room.
有的，我們可以送一個到您的房間。 - Does it come with an ironing board?
有熨斗板一起提供嗎？ - Yes, we’ll include an ironing board as well.
是的，我們會一起提供熨斗板。 - How soon can it be delivered?
多久可以送到？ - We’ll have it in your room within 10 minutes.
我們會在10分鐘內送到您的房間。 - Is there a laundry service available?
有洗衣服務嗎？ - Yes, we offer same-day laundry service.
有的，我們提供當天洗衣服務。 - How much does the laundry service cost?
洗衣服務費用是多少？ - Prices start at $5 per item.
每件起價5美元。 - Can I have my shirt ironed today?
我今天可以熨我的襯衫嗎？ - Yes, we can have it ready by this evening.
可以的，我們可以在今晚前弄好。 - Where do I leave items for ironing?
熨衣物品應該放哪裡？ - You can leave them in your room, and we’ll pick them up.
您可以將它們留在房間，我們會去取。 - Is there an extra fee for ironing?
熨衣服需要額外收費嗎？ - Yes, ironing is charged per item.
是的，熨衣是按每件收費的。 - Can I schedule ironing for tomorrow morning?
我可以安排明天早上的熨衣服務嗎？ - Absolutely! What time would you prefer?
當然可以！您偏好的時間是什麼？ - Thank you for arranging this!
謝謝你幫忙安排！ - My pleasure! Let us know if you need anything else.
樂意為您效勞！如果還需要幫忙，請告訴我們。 - Hi, can you recommend some room service dishes?
嗨，你能推薦一些客房餐點嗎？ - Of course! Our pasta and grilled salmon are guest favorites.
當然可以！我們的義大利麵和烤鮭魚是客人最愛的菜色。 - Do you have vegetarian options?
你們有素食選項嗎？ - Yes, we have a delicious vegetable stir-fry and a veggie burger.
有的，我們有美味的蔬菜炒飯和素食漢堡。 - What time does room service close?
客房服務什麼時候結束？ - Room service is available 24/7.
客房服務全天24小時提供。 - Do you have late-night snacks?
你們有夜宵嗎？ - Yes, we offer sandwiches, fries, and desserts.
有的，我們提供三明治、薯條和甜點。 - Can I get coffee delivered to my room?
我可以請送咖啡到房間嗎？ - Absolutely! What kind of coffee would you like?
當然可以！您喜歡哪種咖啡？ - Is there a kids’ menu available?
有提供兒童菜單嗎？ - Yes, we have a variety of child-friendly dishes.
有的，我們有多種適合兒童的餐點選擇。 - How long does it take for the food to arrive?
食物通常需要多久送到？ - It typically takes about 30 minutes.
通常大約需要30分鐘。 - Can I pay for room service with cash?
我可以用現金支付客房服務嗎？ - Yes, cash is accepted upon delivery.
可以的，送餐時可以用現金支付。 - Do you have gluten-free options?
你們有無麩質選項嗎？ - Yes, we have several gluten-free dishes available.
有的，我們有多種無麩質菜品供選擇。 - Thank you for the suggestions!
謝謝你的建議！ - You’re welcome! Enjoy your meal!
不客氣！祝您用餐愉快！ - Hi, do you have a quiet area for work?
嗨，你們有適合工作的安靜區域嗎？ - Yes, we have a business center available.
有的，我們有一個商務中心可供使用。 - Where is the business center located?
商務中心在哪裡？ - It’s on the second floor, near the elevators.
在二樓，靠近電梯旁邊。 - Is the business center open 24/7?
商務中心是24小時開放嗎？ - Yes, it’s accessible any time with your room key.
是的，使用您的房卡隨時都可以進入。 - Does it have high-speed Wi-Fi?
那裡有高速Wi-Fi嗎？ - Yes, high-speed Wi-Fi is available for free.
有的，高速Wi-Fi是免費的。 - Are there private meeting rooms available?
有私人會議室嗎？ - Yes, we have two meeting rooms for guests.
有的，我們有兩間供住客使用的會議室。 - How do I book a meeting room?
我該如何預訂會議室？ - You can call the front desk to make a reservation.
您可以打電話給前台預訂。 - Is there a fee to use the meeting room?
使用會議室需要收費嗎？ - Yes, it’s $50 per hour for guests.
是的，對住客來說是每小時50美元。 - Are there printing services available?
有打印服務嗎？ - Yes, printing and copying services are available in the business center.
有的，商務中心提供打印和影印服務。 - Can I get coffee in the business center?
商務中心有咖啡提供嗎？ - Yes, there’s a coffee machine available for guests.
有的，那裡有一台供住客使用的咖啡機。 - Thank you for the details!
謝謝你的詳細介紹！ - You’re welcome! Enjoy your work time.
不客氣！祝您工作愉快！ - Hi, can you recommend places to visit nearby?
嗨，可以推薦附近值得去的地方嗎？ - Sure! Are you looking for restaurants or attractions?
當然！您是想找餐廳還是景點呢？ - I’d like a good restaurant for dinner.
我想找一家適合晚餐的好餐廳。 - I recommend “The Bistro” just two blocks away.
我推薦“比斯特羅餐廳”，就在兩個街區之外。 - Is it family-friendly?
那裡適合家庭嗎？ - Yes, it has a great kids’ menu and cozy atmosphere.
是的，那裡有豐富的兒童菜單和溫馨的氛圍。 - Any local attractions to explore?
有什麼當地景點值得一看嗎？ - Yes, the City Park is beautiful at night with lights.
有的，夜晚的城市公園燈光美不勝收。 - How far is the park from here?
公園離這裡有多遠？ - It’s about a 10-minute walk from the hotel.
大約步行10分鐘即可到達飯店。 - Are there any live music venues nearby?
附近有現場音樂的場所嗎？ - Yes, “The Jazz Club” is just around the corner.
有的，“爵士俱樂部”就在轉角附近。 - Is it open late?
那裡營業到很晚嗎？ - Yes, they’re open until midnight.
是的，他們營業到午夜。 - Do I need a reservation for dinner?
晚餐需要預訂嗎？ - Yes, it’s better to book in advance, especially on weekends.
是的，最好提前預訂，尤其是週末時。 - Thank you for the suggestions!
謝謝你的建議！ - You’re welcome! Have a great evening.
不客氣！祝您有個愉快的晚上。 - I’ll check out “The Bistro” tonight!
今晚我會去“比斯特羅餐廳”看看！ - Great choice! Enjoy your dinner!
好選擇！祝您用餐愉快！ - Hi, what are the gym’s opening hours?
嗨，健身房的開放時間是什麼時候？ - The gym is open from 6 AM to 10 PM daily.
健身房每天早上6點到晚上10點開放。 - Is there a swimming pool at the hotel?
飯店有游泳池嗎？ - Yes, we have an outdoor pool.
有的，我們有一個戶外游泳池。 - What are the pool hours?
游泳池的開放時間是什麼時候？ - The pool is open from 8 AM to 8 PM.
游泳池每天早上8點到晚上8點開放。 - Is the pool heated?
游泳池有加熱嗎？ - Yes, it’s heated year-round.
有的，全年都保持加熱。 - Are there towels available at the pool?
游泳池有提供毛巾嗎？ - Yes, towels are provided at the poolside.
有的，泳池旁提供毛巾。 - Is there a dress code for the gym?
健身房有穿著要求嗎？ - No, just wear comfortable workout clothes.
沒有，只要穿舒適的運動服即可。 - Are there trainers available at the gym?
健身房有教練嗎？ - No, but we have instructional videos on the machines.
沒有，但我們的設備上有教學影片。 - Can children use the pool?
孩子們可以使用游泳池嗎？ - Yes, but children under 12 must be supervised by an adult.
可以的，但12歲以下的孩子必須由成人陪同。 - Are there lockers in the gym?
健身房有置物櫃嗎？ - Yes, we have lockers for your convenience.
有的，為了您的方便我們提供置物櫃。 - Thank you for the information!
謝謝你的資訊！ - You’re welcome! Have a great workout!
不客氣！祝您健身愉快！ - Thank you for all your help!
感謝您所有的幫助！ - You’re very welcome!
不客氣！ - I really appreciate the great service.
我真的很感激這麼棒的服務。 - We’re glad to hear that!
很高興聽到您的讚美！ - The staff here are so friendly.
這裡的員工都非常友善。 - Thank you! We’re here to make your stay enjoyable.
謝謝您！我們的目標是讓您的住宿愉快。 - Is there anything else I should know?
還有什麼是我應該知道的嗎？ - No, but feel free to call us if you need help.
沒有了，但如果需要幫助請隨時聯繫我們。 - I’ll definitely recommend this hotel!
我一定會推薦這家飯店！ - That’s wonderful to hear, thank you!
很高興聽到您的讚美，謝謝！ - I’ve had a really pleasant stay here.
我在這裡住得非常愉快。 - We’re so glad you enjoyed your stay!
我們很高興您住得愉快！ - Do you have any feedback forms?
你們有反饋表嗎？ - Yes, you can fill one out at the front desk.
有的，您可以在前台填寫一份。 - Thanks for everything!
感謝你們的一切！ - It’s our pleasure! Have a wonderful day!
樂意為您效勞！祝您有美好的一天！